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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMUScan?
How do I know if my phone has a virus?
I signed up for the trial version of UMUScan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMUScan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
We support Windows Mobile Smartphone and Pocket PC devices from 2003-second edition onwards, including Windows Mobile 6.0. We do not support older versions of Windows Mobile. We support all Symbian phones with S60 2nd Edition Feature Pack 1 onwards and S60 3rd Edition onwards. We do not support phones with any other versions of Symbian (S40, UIQ, S80 etc). We do not support devices running any other operating system.
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
Need further help?
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or telephone our support line on +44 (0) 1695 735 801
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Frequently asked questions
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