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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMUScan?
How do I know if my phone has a virus?
I signed up for the trial version of UMUScan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMUScan but it tells me that the software trial period has expired, why?
This notification displays only when a device has already had an UMUScan trial version installed on it and when the trial version has expired after thirty days. The UMUScan trial version can only be installed on a device once and thereafter the full version should be installed to maintain anti virus protection for your device. If you have not previously had the UMUScan trial version installed on your device, please advise us and we will investigate this issue further. If you have previously had the UMUScan trial version installed on your device, please go to
http://www.umuglobal.com/buynow.php
and purchase the full product.
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
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