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Frequently asked questions

Here are some of the answers to our most common questions:

I don’t have mobile internet, how do I update UMU Scan?
How do I know if my phone has a virus?
I signed up for the trial version of UMU Scan and I have not received any email from you.
Check that you signed up with the correct email address. Check your spam filters. If you still cannot find our email, email support@umuglobal.com advising us of the version of UMU Scan you want and that you have not received our email.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMU Scan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
How do I lock my device remotely using UMU StopThief?
How do I wipe my device remotely using UMU StopThief?
Where can I get the user manual for UMU StopThief?
Where can I get the user manual for UMU Scan?
Where can I get the user manual for UMU SpamSafe?
Why does UMU StopThief lock my device each time I turn it on?
Why does my device display an "irrecoverable error" message, after completing an update?
I have an error message showing after running the update process.

Need further help? Raise a support request or telephone our support line on +44 (0) 1695 735 801

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