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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMUScan?
In order to update UMUScan without access to mobile internet, connect your device to your internet connected PC via USB and run update on UMUScan. This will then enable you to download any available updates.
How do I know if my phone has a virus?
I signed up for the trial version of UMUScan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMUScan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
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