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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMU Scan?
How do I know if my phone has a virus?
I signed up for the trial version of UMU Scan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMU Scan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
Should a software update fail it is possible to manually install the update from the Application Manager. To accomplish this launch the Application Manager and look for an un-installed version of UMU Scan: an un-installed application is denoted by a cube shown to the left of the file name. If this is found press “Options” followed by “Install” to install the new software.
How do I lock my device remotely using UMU StopThief?
How do I wipe my device remotely using UMU StopThief?
Where can I get the user manual for UMU StopThief?
Where can I get the user manual for UMU Scan?
Where can I get the user manual for UMU SpamSafe?
Why does UMU StopThief lock my device each time I turn it on?
Why does my device display an "irrecoverable error" message, after completing an update?
I have an error message showing after running the update process.
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