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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMUScan?
How do I know if my phone has a virus?
I signed up for the trial version of UMUScan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMUScan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
How do I tell which version of software is installed?
On 2nd edition software prior to release 1.12.01 the software version is contained at the bottom of page 1 of the Help information. On later 2nd edition and all 3rd edition releases this information is contained on the About screen.
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
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