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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMUScan?
How do I know if my phone has a virus?
I signed up for the trial version of UMUScan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMUScan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
Early releases of UMU Scan prior to 1.12.01 do not indicate whether an update has been successful so if UMU Scan is re-launched following the update the likelihood is that the virus database has been updated. If, instead of UMU Scan being launched the Installer is invoked, then new software has been downloaded. After the Installer has run if the software version number is unchanged or you suspect the Installer has failed then launch the Application Manager and look for an un-installed version of UMU Scan. See the FAQ “How do I re-install a software update if the install process failed?” for details of this process.
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
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