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Frequently asked questions
Here are some of the answers to our most common questions:
I don’t have mobile internet, how do I update UMUScan?
How do I know if my phone has a virus?
I signed up for the trial version of UMUScan and I have not received any email from you.
Can I set UMU Scan to scan/update regularly?
I tried to install the trial version of UMUScan but it tells me that the software trial period has expired, why?
I have a scratch card from UMU, how do I get UMU Scan for my device?
Do you support my device?
What will UMU Scan show on my phone when it detects malware being received?
What is the significance of the “Close All Applications?” dialog that appears sometimes during the Update process on 2nd edition handsets?
The “Close All Applications?” dialog may be generated by the Installer as part of an Update if the Update program has not exited before the Installer starts. Under these circumstances you should press “Yes” and the Installer will attempt to close the application. Unfortunately this action is not processed effectively on all 2nd edition handsets, resulting in the install process failing with no error notification being given to the user If this occurs see the FAQ “How do I re-install a software update if the install process failed?” for details of how to recover the update.
How do I tell whether an update was successful? (Symbian S60 2nd Ed.)
How do I tell which version of software is installed?
How do I re-install a software update if the install process failed? (Symbian S60 2nd Ed.)
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